View source for Multiple XCam2s to PC with MultiView or PTP or XRV

==Question==

'''My multiple-wireless-camera kit is supposed to record to my PC, but it's not working. What could be wrong?'''

==Answer==


===Setup Problems===

Most likely, some part of the system is not configured correctly. Here is a master list of symptoms with all possible causes listed:


====Software will not install and register====

*No internet connection
*Did not get download email
*Ports blocked for registration
*No Administrator access
*Computer security software prevents installation


====Software crashes on opening====

*Complete reinstall procedure.


====VA11A / "could not capture" /"could not put in graph" error message on opening software====

*VA11A plugged into non-powered USB port
*[[Troubleshooting Video Display Errors on PC|Driver not installed correctly]]
*Incorrect Video Capture Device selected


====No picture on PC====

*Wrong power supply on video receiver; the VR31A takes a PR30A and the VR36A takes a D9300.
*Video receiver not turned on-check power switch near antenna hinge
*Video reciever not connected to VA11A
*Camera and video receiver on [[Finding the Channel Switch on Wireless Cameras|different A-D transmission channels]].
*If your PC gives you a "test screen" instead of displaying static, there may just be really, really nasty [[Other 2.4 GHz Device Compatibility|2.4GHz radio interference]] in your location. Try connecting some other device with a video output to the VA11A.
* Pan Tilt Pro: [[Green Screen Displayed Instead of Camera Video|NetMeeting not set up correctly]]


====Cameras won't switch via remote====

*TM751 not plugged in to wall outlet.
*TM751 and cams not set to matching House and sequential Unit codes
*TM751 or camera in outlet with bad [[X10 Basics|power line communications]]; causes include:
**Surge Strip- all cameras must be plugged directly into the wall
**[[Noise Filters and Automatic Gain Control|Line Noise]]
**[[Phase Coupling|Phases Not Bridged]]
**If an inverter or generator is used, it must generate pure sine wave AC power. 
*Remote not set to correct House code
*RF signal from remote control not reaching the TM751


====Cameras won't switch via PC====

*CM19A not plugged in to USB.
*Actual camera codes do not match codes set in software. 
*CM19A signals not reaching TM751


====Bad Picture==== 

*Not enough light
*[[Other 2.4 GHz Device Compatibility|2.4 GHz interference]]
*[[Extending Wireless Camera Range|Camera range issues]]
*Switching problems (see above).


===Hardware Problems===


Here is a list of devices in a common wireless camera kit and all possible issues they may have short of complete failure. Devices that have completely failed should be fairly easy to identify.


====VA11A====

*Broken video input-will not accept video from 2 different A/V devices
*Broken USB chip- will not come up or will not ID correctly; see [[Troubleshooting Video Display Errors on PC]] 


====CM19A====

*Broken antenna- reduced or nonexistent RF communication range.


====TM751====

*Broken antenna- will click from the button on the front, but will not click via remote.
*Broken relay-TM751 will not click from button or relay, but will still retransmit. Rare.
*Broken powerline sender- will click but will not control other devices. This is ''extremely'' rare but has been known to happen. It is hard to diagonse without another TM751.


====XCam2+Power Supply====

*Mistuned video sender- if you get a picture with the camera and receiver on [[Finding the Channel Switch on Wireless Cameras|different A-D transmission channels]], either the camera or receiver is mis-tuned.
*Power supply has bad powerline reciever- the camera will not turn off, even when [[Alternate Camera Switching Configuration|tested on a powerstrip]] with your CM15A.


====Video Receiver====

*Mistuned video receiver- if you get a picture with the camera and receiver on [[Finding the Channel Switch on Wireless Cameras|different A-D transmission channels]], either the camera or receiver is mis-tuned.


====Motion sensor====

*Broken IR sensor- LED only flashes when you tap the buttons under the battery cover
*Broken antenna- LED flashes but cameras do not switch; remote control works.