Difference between revisions of "Chime Troubleshooting"
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| − | ===1)What type of controller are you using to trigger the chime?=== | + | ===1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?=== |
| + | |||
| + | *'''YES''': Go to step 2 | ||
| + | *'''NO''': Please email '''support@x10.com'''; your chime is defective. | ||
| + | |||
| + | |||
| + | |||
| + | ===2) What type of controller are you using to trigger the chime?=== | ||
*'''Motion Sensor''': Go to step 3 | *'''Motion Sensor''': Go to step 3 | ||
| − | |||
*'''Remote''': Go to step 3 | *'''Remote''': Go to step 3 | ||
| − | *'''Security System''': The remote chime cannot be triggered by your security system - you'll need a [[PH508]] or [[SH10A]] PowerHorn Siren. | + | *'''Plugin Controller''': Go to step 7 |
| + | *'''Security System''': The remote chime cannot be triggered by your security system - you'll need a '''[[PH508]]''' or '''[[SH10A]]''' PowerHorn Siren. | ||
| + | |||
| + | |||
| + | |||
| + | ===3) Do you have a transceiver?=== | ||
| + | |||
| + | *'''YES + Motion Sensor''': Go to step 4 | ||
| + | *'''YES + Remote''': Go to step 5 | ||
| + | *'''NO''': Please see[[Converting RF to Powerline| '''this''' ]] article. | ||
| + | |||
| + | |||
| + | |||
| + | ===4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?=== | ||
| + | |||
| + | *'''YES''': Go to step 8 | ||
| + | *'''NO''': Go to step 6 | ||
| + | |||
| + | |||
| + | |||
| + | ===5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?=== | ||
| + | |||
| + | *'''YES''': Go to step 8 | ||
| + | *'''NO''': Go to step 6 | ||
| + | |||
| + | |||
| + | |||
| + | ===6) Is your chime set to the same House Code as your Transceiver and Controller?=== | ||
| + | |||
| + | *'''YES and still cannot hear a click''': Please email '''support@x10.com'''; one of your items may be defective. | ||
| + | *'''YES and now I can hear it click''': Go to step 8 | ||
| + | *'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article. | ||
| + | |||
| + | |||
| + | |||
| + | ===7) Is your chime set to the same House Code as your Controller?=== | ||
| + | |||
| + | *'''YES''': Go to step 9 | ||
| + | *'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article. | ||
| + | |||
| + | |||
| + | |||
| + | ===8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?=== | ||
| + | |||
| + | *'''YES''': Go to step 10 | ||
| + | *'''NO''': Please email '''support@x10.com'''; one of your items may be defective. | ||
| + | |||
| + | |||
| + | |||
| + | ===9) If you plug your controller into the same outlet as your chime can you trigger your chime now?=== | ||
| + | |||
| + | *'''YES''': Go to step 10 | ||
| + | *'''NO''': Please email '''support@x10.com'''; one of your items may be defective. | ||
| + | |||
| + | |||
| + | |||
| + | ===10) Does your chime work sometimes and not others?=== | ||
| + | |||
| + | *'''YES''': Please see[[Identifying and Troubleshooting Powerline Noise and Control Problems| '''this''' ]] article. | ||
| + | *'''NO''': Please see[[Modules Work in Some Locations but not Others| '''this''' ]] article. | ||
Latest revision as of 00:51, 3 June 2014
Question
Why isn't my system working?
Answer
1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?
- YES: Go to step 2
- NO: Please email support@x10.com; your chime is defective.
2) What type of controller are you using to trigger the chime?
- Motion Sensor: Go to step 3
- Remote: Go to step 3
- Plugin Controller: Go to step 7
- Security System: The remote chime cannot be triggered by your security system - you'll need a PH508 or SH10A PowerHorn Siren.
3) Do you have a transceiver?
- YES + Motion Sensor: Go to step 4
- YES + Remote: Go to step 5
- NO: Please see this article.
4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
6) Is your chime set to the same House Code as your Transceiver and Controller?
- YES and still cannot hear a click: Please email support@x10.com; one of your items may be defective.
- YES and now I can hear it click: Go to step 8
- NO: Please see this article.
7) Is your chime set to the same House Code as your Controller?
- YES: Go to step 9
- NO: Please see this article.
8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.
9) If you plug your controller into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.