Difference between revisions of "Chime Troubleshooting"
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*'''YES''': Go to step 2 | *'''YES''': Go to step 2 | ||
| − | *'''NO''': Please email support@x10.com; your chime is defective. | + | *'''NO''': Please email '''support@x10.com'''; your chime is defective. |
| − | ===2)What type of controller are you using to trigger the chime?=== | + | ===2) What type of controller are you using to trigger the chime?=== |
*'''Motion Sensor''': Go to step 3 | *'''Motion Sensor''': Go to step 3 | ||
*'''Remote''': Go to step 3 | *'''Remote''': Go to step 3 | ||
*'''Plugin Controller''': Go to step 7 | *'''Plugin Controller''': Go to step 7 | ||
| − | *'''Security System''': The remote chime cannot be triggered by your security system - you'll need a [[PH508]] or [[SH10A]] PowerHorn Siren. | + | *'''Security System''': The remote chime cannot be triggered by your security system - you'll need a '''[[PH508]]''' or '''[[SH10A]]''' PowerHorn Siren. |
| − | |||
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===3) Do you have a transceiver?=== | ===3) Do you have a transceiver?=== | ||
| − | *'''YES + | + | *'''YES + Motion Sensor''': Go to step 4 |
| − | *'''YES + | + | *'''YES + Remote''': Go to step 5 |
| − | + | *'''NO''': Please see[[Converting RF to Powerline| '''this''' ]] article. | |
| − | *'''NO''': Please see [[Converting RF to Powerline|this]] article. | ||
| − | |||
| Line 50: | Line 47: | ||
===6) Is your chime set to the same House Code as your Transceiver and Controller?=== | ===6) Is your chime set to the same House Code as your Transceiver and Controller?=== | ||
| − | *'''YES''': Go to step | + | *'''YES and still cannot hear a click''': Please email '''support@x10.com'''; one of your items may be defective. |
| − | *'''NO''': Please see [[Setting Up the Remote Chime|this]] article. | + | *'''YES and now I can hear it click''': Go to step 8 |
| + | *'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article. | ||
| Line 58: | Line 56: | ||
*'''YES''': Go to step 9 | *'''YES''': Go to step 9 | ||
| − | *'''NO''': Please see [[Setting Up the Remote Chime|this]] article. | + | *'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article. |
| Line 65: | Line 63: | ||
*'''YES''': Go to step 10 | *'''YES''': Go to step 10 | ||
| − | *'''NO''': Please email support@x10.com; one of your items may be defective. | + | *'''NO''': Please email '''support@x10.com'''; one of your items may be defective. |
| Line 72: | Line 70: | ||
*'''YES''': Go to step 10 | *'''YES''': Go to step 10 | ||
| − | *'''NO''': Please email support@x10.com; one of your items may be defective. | + | *'''NO''': Please email '''support@x10.com'''; one of your items may be defective. |
| Line 78: | Line 76: | ||
===10) Does your chime work sometimes and not others?=== | ===10) Does your chime work sometimes and not others?=== | ||
| − | *'''YES''': Please see [[Identifying and Troubleshooting Powerline Noise and Control Problems|this]] article. | + | *'''YES''': Please see[[Identifying and Troubleshooting Powerline Noise and Control Problems| '''this''' ]] article. |
| − | *'''NO''': Please see [[Modules Work in Some Locations but not Others|this]] article. | + | *'''NO''': Please see[[Modules Work in Some Locations but not Others| '''this''' ]] article. |
Latest revision as of 00:51, 3 June 2014
Question
Why isn't my system working?
Answer
1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?
- YES: Go to step 2
- NO: Please email support@x10.com; your chime is defective.
2) What type of controller are you using to trigger the chime?
- Motion Sensor: Go to step 3
- Remote: Go to step 3
- Plugin Controller: Go to step 7
- Security System: The remote chime cannot be triggered by your security system - you'll need a PH508 or SH10A PowerHorn Siren.
3) Do you have a transceiver?
- YES + Motion Sensor: Go to step 4
- YES + Remote: Go to step 5
- NO: Please see this article.
4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
6) Is your chime set to the same House Code as your Transceiver and Controller?
- YES and still cannot hear a click: Please email support@x10.com; one of your items may be defective.
- YES and now I can hear it click: Go to step 8
- NO: Please see this article.
7) Is your chime set to the same House Code as your Controller?
- YES: Go to step 9
- NO: Please see this article.
8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.
9) If you plug your controller into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.