Difference between revisions of "Chime Troubleshooting"
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*'''Motion Sensor''': Go to step 3 | *'''Motion Sensor''': Go to step 3 | ||
| − | |||
*'''Remote''': Go to step 3 | *'''Remote''': Go to step 3 | ||
| + | *'''Plugin Controller''': Go to step 7 | ||
*'''Security System''': The remote chime cannot be triggered by your security system - you'll need a [[PH508]] or [[SH10A]] PowerHorn Siren. | *'''Security System''': The remote chime cannot be triggered by your security system - you'll need a [[PH508]] or [[SH10A]] PowerHorn Siren. | ||
| + | |||
| Line 25: | Line 26: | ||
===3) Do you have a transceiver?=== | ===3) Do you have a transceiver?=== | ||
| − | *'''YES''': Go to step 4 | + | *'''YES + Remote''': Go to step 4 |
| + | *'''YES + Motion Sensor''': Go to step 5 | ||
| + | |||
*'''NO''': Please see [[Converting RF to Powerline|this]] article. | *'''NO''': Please see [[Converting RF to Powerline|this]] article. | ||
| − | |||
| + | ===4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?=== | ||
| + | *'''YES''': Go to step 8 | ||
| + | *'''NO''': Go to step 6 | ||
| − | |||
| + | ===5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?=== | ||
| + | *'''YES''': Go to step 8 | ||
| + | *'''NO''': Go to step 6 | ||
| − | |||
| + | ===6) Is your chime set to the same House Code as your Transceiver and Controller?=== | ||
| − | + | *'''YES''': Go to step 7 | |
| + | *'''NO''': Please see [[Setting Up the Remote Chime|this]] article. | ||
| − | === | + | ===7) Is your chime set to the same House Code as your Controller?=== |
| + | *'''YES''': Go to step 9 | ||
| + | *'''NO''': Please see [[Setting Up the Remote Chime|this]] article. | ||
| − | ===9) If you plug your | + | |
| + | ===8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?=== | ||
| + | |||
| + | *'''YES''': Go to step 10 | ||
| + | *'''NO''': Please email support@x10.com; one of your items may be defective. | ||
| + | |||
| + | |||
| + | |||
| + | ===9) If you plug your controller into the same outlet as your chime can you trigger your chime now?=== | ||
| + | |||
| + | *'''YES''': Go to step 10 | ||
| + | *'''NO''': Please email support@x10.com; one of your items may be defective. | ||
===10) Does your chime work sometimes and not others?== | ===10) Does your chime work sometimes and not others?== | ||
| + | |||
| + | *'''YES''': Please see [[Identifying and Troubleshooting Powerline Noise and Control Problems|this]] article. | ||
| + | *'''NO''': Please see [[Modules Work in Some Locations but not Others|this]] article. | ||
Revision as of 00:36, 3 June 2014
Question
Why isn't my system working?
Answer
1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?
- YES: Go to step 2
- NO: Please email support@x10.com; your chime is defective.
2)What type of controller are you using to trigger the chime?
- Motion Sensor: Go to step 3
- Remote: Go to step 3
- Plugin Controller: Go to step 7
- Security System: The remote chime cannot be triggered by your security system - you'll need a PH508 or SH10A PowerHorn Siren.
3) Do you have a transceiver?
- YES + Remote: Go to step 4
- YES + Motion Sensor: Go to step 5
- NO: Please see this article.
4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?
- YES: Go to step 8
- NO: Go to step 6
6) Is your chime set to the same House Code as your Transceiver and Controller?
- YES: Go to step 7
- NO: Please see this article.
7) Is your chime set to the same House Code as your Controller?
- YES: Go to step 9
- NO: Please see this article.
8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.
9) If you plug your controller into the same outlet as your chime can you trigger your chime now?
- YES: Go to step 10
- NO: Please email support@x10.com; one of your items may be defective.