Difference between revisions of "Problems Opening Remote Viewer"
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Questions | Questions | ||
| − | When I go to | + | When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls. |
Answer | Answer | ||
| − | There are three reasons that | + | There are three possible reasons that this issue may arise: |
| − | * | + | *Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com. |
| − | *ActiveX controls | + | *Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com. |
| − | * | + | *Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer. |
Related Articles | Related Articles | ||
| + | [a href="/kbase/articles/a00062.html"]a00062[/a] : Using Vanguard with Firewall or Proxy Server[BR] | ||
| + | Key Topics: firewall, proxy, port | ||
| + | Relates to: | ||
| + | VK77A, XC21A, XC21B, CR15A, SW26A, VA11A, CM19A | ||
[img src="http://site.x10.com/?Z3gxT2tiYXNlYXJ0aWNsZTEuZGF0=RND|kbasearticle"] | [img src="http://site.x10.com/?Z3gxT2tiYXNlYXJ0aWNsZTEuZGF0=RND|kbasearticle"] | ||
Revision as of 22:14, 16 March 2006
Questions When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls. Answer There are three possible reasons that this issue may arise:
- Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
- Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
- Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.
Related Articles [a href="/kbase/articles/a00062.html"]a00062[/a] : Using Vanguard with Firewall or Proxy Server[BR] Key Topics: firewall, proxy, port Relates to: VK77A, XC21A, XC21B, CR15A, SW26A, VA11A, CM19A [img src="http://site.x10.com/?Z3gxT2tiYXNlYXJ0aWNsZTEuZGF0=RND%7Ckbasearticle"]