Difference between revisions of "Problems Opening Remote Viewer"
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| − | == | + | ==Question== |
'''When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.''' | '''When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.''' | ||
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| + | ==Answer== | ||
There are three possible reasons that this issue may arise: | There are three possible reasons that this issue may arise: | ||
Revision as of 21:57, 30 May 2006
Question
When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.
Answer
There are three possible reasons that this issue may arise:
- Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
- Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
- Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.
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