Chime Troubleshooting

Question

Why isn't my system working?

Answer

1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?

• YES: Go to step 2
• NO: Please email support@x10.com; your chime is defective.

2) What type of controller are you using to trigger the chime?

• Motion Sensor: Go to step 3
• Remote: Go to step 3
• Plugin Controller: Go to step 7
• Security System: The remote chime cannot be triggered by your security system - you'll need a PH508 or SH10A PowerHorn Siren.

3) Do you have a transceiver?

• YES + Motion Sensor: Go to step 4
• YES + Remote: Go to step 5
• NO: Please see this article.

4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?

• YES: Go to step 8
• NO: Go to step 6

5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?

• YES: Go to step 8
• NO: Go to step 6

6) Is your chime set to the same House Code as your Transceiver and Controller?

• YES and still cannot hear a click: Please email support@x10.com; one of your items may be defective.
• YES and now I can hear it click: Go to step 8
• NO: Please see this article.

7) Is your chime set to the same House Code as your Controller?

• YES: Go to step 9
• NO: Please see this article.

8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?

• YES: Go to step 10
• NO: Please email support@x10.com; one of your items may be defective.

9) If you plug your controller into the same outlet as your chime can you trigger your chime now?

• YES: Go to step 10
• NO: Please email support@x10.com; one of your items may be defective.

10) Does your chime work sometimes and not others?

• YES: Please see this article.
• NO: Please see this article.