Return Outside of Amazon's Return Period
Question
How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?
From a Web Browser
If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
Log into your account on Amazon.com
Select ""Your Orders"" from the drop down under ""Your Account""
Select ""Return or Replace Items"" button for the item you wish to replace
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
Select ""Seller Profile"" under the item you wish to return
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
Select ""Invoice Request"" from the ""Select a Subject"" drop down
Select the ""Write Message"" button
In the message box that appears, please include the reason for replacement and an email address to send your response to.
Select ""Send e-mail"" button
From the Amazon App
If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
Log into your account on Amazon.com
Select ""Your Orders"" from the drop down under ""Your Account""
Select ""Return or Replace Items"" button for the item you wish to replace
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
Select ""Seller Profile"" under the item you wish to return
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
Select ""Invoice Request"" from the ""Select a Subject"" drop down
Select the ""Write Message"" button
In the message box that appears, please include the reason for replacement and an email address to send your response to.
Select ""Send e-mail"" button