'rundllasapp has encountered an error and needs to close'

Question

When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close."

Answer

If the software runs but you see that error sometimes:

• Go to Options | Snapshots and change image storage frequency to record less often than every 5 seconds.

There are two other things that you can try if you receive this error:

• First, make sure that all of your X10 software is closed.

• Open up My Computer and go to the local drive C.

• Once there, look for the directory labeled "My Images."

• Right-click on the directory, and select the option 'Rename.'

• Change the name to something other than it is currently; "My Images Temp" will suffice.

Then try to open the Vanguard software again.

If that does not fix the issue, please reinstall Vanguard.