Difference between revisions of "ActiveX Setup for AirSight SD & AirSight HD"

From X10Wiki
Jump to: navigation, search
 
(Answer)
Line 21: Line 21:
 
#Close out of Internet Explorer completely and repeat steps 2-4.  
 
#Close out of Internet Explorer completely and repeat steps 2-4.  
 
#If you are still not able to sign in to the camera leave Internet Explorer open and click on your Start menu> search> type: DVMhipcam.rar into the search field. In the search results locate the DVMhipcam file and right click on it and select “Run As Administrator”. This will re-install the program. After install is complete, refresh your screen and attempt to login again.  
 
#If you are still not able to sign in to the camera leave Internet Explorer open and click on your Start menu> search> type: DVMhipcam.rar into the search field. In the search results locate the DVMhipcam file and right click on it and select “Run As Administrator”. This will re-install the program. After install is complete, refresh your screen and attempt to login again.  
 +
#If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
 
#If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.
 
#If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.

Revision as of 21:30, 8 August 2012

Question

I have problems loading the ActiveX component for my AirSight SD. What should I do?

Answer

How to open the AirSight SD Camera, Model Number: XX39A in Internet Explorer:

  1. Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.
  2. Click on your Start menu> All Programs. There should be 2 Internet Explorers listed in All Programs: Internet Explorer 64 bit (sometimes labeled as No Add-ons in Vista) and Internet Explorer (this will be Internet Explorer 32-bit.) Right click on the 32 bit version of Internet Explorer and click "Run as Admin" which will automatically open a new Internet Explorer window.
    SDaX1.jpg
  3. Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
    SDaX2.jpg[Image:SDaX3.jpg]]
  4. Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.
    SDaX4.jpg
  5. When you reach the log in screen for your camera click “Load OCX” which will install the “DVMHIPCAM.rar” file. After install is complete click refresh and proceed with login using the default login parameters. Username: admin Password: (leave blank) *note: some models will require admin for the password as well
  6. If you are unable to sign into your camera and see a blue screen indicating that you need to download Active X controls ensure you have enabled the appropriate Active X controls.
    SDaX5.jpg
    SDaX6.jpg
  7. Close out of Internet Explorer completely and repeat steps 2-4.
  8. If you are still not able to sign in to the camera leave Internet Explorer open and click on your Start menu> search> type: DVMhipcam.rar into the search field. In the search results locate the DVMhipcam file and right click on it and select “Run As Administrator”. This will re-install the program. After install is complete, refresh your screen and attempt to login again.
  9. If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
  10. If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.