Difference between revisions of "ActiveX Setup for MJPEG AirSight"

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==Question==
 
==Question==
  
'''I have problems loading the ActiveX component for my AirSight SD. What should I do?'''
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''' I am having problems loading the ActiveX component for my AirSight camera. What should I do?'''
  
 
==Answer==
 
==Answer==
  
 
 
How to open the AirSight SD Camera, Model Number: XX39A in Internet Explorer:  
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How to open the AirSight Camera in Internet Explorer ([[ActiveX Setup for AirSight SD|please see this article if you have the AirSight SD]]) :  
  
 
#Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.  
 
#Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.  
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#:[[Image:SDaX1.jpg]]
 
#:[[Image:SDaX1.jpg]]
 
#Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
 
#Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
#:[[Image:SDaX2.jpg]][Image:SDaX3.jpg]]
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#:[[Image:SDaX2.jpg]][[Image:SDaX3.jpg]]
 
#Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.  
 
#Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.  
 
#:[[Image:SDaX4.jpg]]
 
#:[[Image:SDaX4.jpg]]
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#If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
 
#If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
 
#If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
 
#If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
#If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.
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'''Note for Windows 7 64 bit users:''' If you've enabled all of the appropriate settings and are still unable to load Active X controls you may not have a 32 bit version of Internet Explorer available on your operating system. If you have a 64 bit version of Windows 7 you will need to have downloaded Microsoft's "Service Pack 1" or higher in order to use a 32 bit version of Internet Explorer.
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==Related Articles==
 +
 
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*[[What do I do if ActiveX is blocked in I.E]]
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*[[Airsight Active X Controls In IE 10]]
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*[[Recording and Talk Options]]
 +
 
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==Related Products==
 +
 
 +
*[[XX34A|AirSight (XX34A)]]
 +
*[[XX41A|AirSight (XX41A)]]
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*[[XX36A|AirSight Outdoor (XX36A)]]
 +
*[[XX42A|AirSight Outdoor (XX42A)]]
 +
*[[XX40A|AirSight PTZ (XX40A)]]
 +
 
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[[category: Configuration]]
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[[category: Software]]

Latest revision as of 00:12, 10 April 2014

Question

I am having problems loading the ActiveX component for my AirSight camera. What should I do?

Answer

How to open the AirSight Camera in Internet Explorer (please see this article if you have the AirSight SD) :

  1. Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.
  2. Click on your Start menu> All Programs. There should be 2 Internet Explorers listed in All Programs: Internet Explorer 64 bit (sometimes labeled as No Add-ons in Vista) and Internet Explorer (this will be Internet Explorer 32-bit.) Right click on the 32 bit version of Internet Explorer and click "Run as Admin" which will automatically open a new Internet Explorer window.
    SDaX1.jpg
  3. Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
    SDaX2.jpgSDaX3.jpg
  4. Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.
    SDaX4.jpg
  5. Click on the Sign In link under ActiveX Mode (For IE Browser)
  6. You should see a yellow prompt at the top of your screen saying that this website wants to run an add-on. Please click that prompt and choose Run Add-On.
  7. If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
  8. If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.


Note for Windows 7 64 bit users: If you've enabled all of the appropriate settings and are still unable to load Active X controls you may not have a 32 bit version of Internet Explorer available on your operating system. If you have a 64 bit version of Windows 7 you will need to have downloaded Microsoft's "Service Pack 1" or higher in order to use a 32 bit version of Internet Explorer.

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