Difference between revisions of "ActiveX Setup for MJPEG AirSight"

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#If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
 
#If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
 
#If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
 
#If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
#If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.
+
 
  
 
'''Note for Windows 7 64 bit users:''' If you've enabled all of the appropriate settings and are still unable to load Active X controls you may not have a 32 bit version of Internet Explorer available on your operating system. If you have a 64 bit version of Windows 7 you will need to have downloaded Microsoft's "Service Pack 1" or higher in order to use a 32 bit version of Internet Explorer.
 
'''Note for Windows 7 64 bit users:''' If you've enabled all of the appropriate settings and are still unable to load Active X controls you may not have a 32 bit version of Internet Explorer available on your operating system. If you have a 64 bit version of Windows 7 you will need to have downloaded Microsoft's "Service Pack 1" or higher in order to use a 32 bit version of Internet Explorer.

Revision as of 17:16, 8 July 2013

Question

I am having problems loading the ActiveX component for my AirSight camera. What should I do?

Answer

How to open the AirSight Camera in Internet Explorer (please see this article if you have the AirSight SD) :

  1. Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.
  2. Click on your Start menu> All Programs. There should be 2 Internet Explorers listed in All Programs: Internet Explorer 64 bit (sometimes labeled as No Add-ons in Vista) and Internet Explorer (this will be Internet Explorer 32-bit.) Right click on the 32 bit version of Internet Explorer and click "Run as Admin" which will automatically open a new Internet Explorer window.
    SDaX1.jpg
  3. Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
    SDaX2.jpg[Image:SDaX3.jpg]]
  4. Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.
    SDaX4.jpg
  5. Click on the Sign In link under ActiveX Mode (For IE Browser)
  6. You should see a yellow prompt at the top of your screen saying that this website wants to run an add-on. Please click that prompt and choose Run Add-On.
  7. If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
  8. If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.


Note for Windows 7 64 bit users: If you've enabled all of the appropriate settings and are still unable to load Active X controls you may not have a 32 bit version of Internet Explorer available on your operating system. If you have a 64 bit version of Windows 7 you will need to have downloaded Microsoft's "Service Pack 1" or higher in order to use a 32 bit version of Internet Explorer.

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