ActiveX Setup for MJPEG AirSight
Revision as of 23:43, 15 August 2012 by Ericb
I am having problems loading the ActiveX component for my AirSight camera. What should I do?
How to open the AirSight SD Camera, Model Number: XX39A in Internet Explorer:
- Disable any Window’s Firewalls and completely TURN OFF all antivirus software installed to your computer.
- Click on your Start menu> All Programs. There should be 2 Internet Explorers listed in All Programs: Internet Explorer 64 bit (sometimes labeled as No Add-ons in Vista) and Internet Explorer (this will be Internet Explorer 32-bit.) Right click on the 32 bit version of Internet Explorer and click "Run as Admin" which will automatically open a new Internet Explorer window.
- Ensure that “Active X Filtering” is UNCHECKED in this new window of Internet Explorer that you just opened. See figures below.
- Type in your camera’s IP address in the same location you would normally type in a web site and hit enter.
- Click on the Sign In link under ActiveX Mode (For IE Browser)
- You should see a yellow prompt at the top of your screen saying that this website wants to run an add-on. Please click that prompt and choose Run Add-On.
- If you cannot view the camera after doing that, hit F5 or Ctrl+R to refresh the webpage.
- If that still does not work, please verify that ActiveX is working correctly. Go to http://www.pcpitstop.com/testax.asp and accept the certificate to allow the ActiveX to load. If that loads successfully, try to login to the camera again in the same browser window.
- If you are still unable to log into your camera with Internet Explorer please call our technical support department at 1-800-675-3044, Monday – Friday 6:00AM – 3:00PM PST.