Difference between revisions of "Chime Troubleshooting"

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*'''YES''': Go to step 2
 
*'''YES''': Go to step 2
*'''NO''': Please email support@x10.com; your chime is defective.
+
*'''NO''': Please email '''support@x10.com'''; your chime is defective.
  
  
  
===2)What type of controller are you using to trigger the chime?===
+
===2) What type of controller are you using to trigger the chime?===
  
 
*'''Motion Sensor''': Go to step 3
 
*'''Motion Sensor''': Go to step 3
 
*'''Remote''': Go to step 3
 
*'''Remote''': Go to step 3
 
*'''Plugin Controller''': Go to step 7
 
*'''Plugin Controller''': Go to step 7
*'''Security System''': The remote chime cannot be triggered by your security system - you'll need a '''[[PH508]]''' or [[SH10A]] PowerHorn Siren.
+
*'''Security System''': The remote chime cannot be triggered by your security system - you'll need a '''[[PH508]]''' or '''[[SH10A]]''' PowerHorn Siren.
 
 
  
  
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*'''YES + Motion Sensor''': Go to step 4
 
*'''YES + Motion Sensor''': Go to step 4
 
*'''YES + Remote''': Go to step 5
 
*'''YES + Remote''': Go to step 5
*'''NO''': Please see [[Converting RF to Powerline|this]] article.
+
*'''NO''': Please see[[Converting RF to Powerline| '''this''' ]] article.
 
 
  
  
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===6) Is your chime set to the same House Code as your Transceiver and Controller?===
 
===6) Is your chime set to the same House Code as your Transceiver and Controller?===
  
*'''YES''': Go to step 7
+
*'''YES and still cannot hear a click''': Please email '''support@x10.com'''; one of your items may be defective.
*'''NO''': Please see [[Setting Up the Remote Chime|this]] article.
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*'''YES and now I can hear it click''': Go to step 8
 +
*'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article.
  
  
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*'''YES''': Go to step 9
 
*'''YES''': Go to step 9
*'''NO''': Please see [[Setting Up the Remote Chime|this]] article.
+
*'''NO''': Please see[[Setting Up the Remote Chime| '''this''' ]] article.
  
  
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*'''YES''': Go to step 10
 
*'''YES''': Go to step 10
*'''NO''': Please email support@x10.com; one of your items may be defective.
+
*'''NO''': Please email '''support@x10.com'''; one of your items may be defective.
  
  
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*'''YES''': Go to step 10
 
*'''YES''': Go to step 10
*'''NO''': Please email support@x10.com; one of your items may be defective.
+
*'''NO''': Please email '''support@x10.com'''; one of your items may be defective.
  
  
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===10) Does your chime work sometimes and not others?===
 
===10) Does your chime work sometimes and not others?===
  
*'''YES''': Please see [[Identifying and Troubleshooting Powerline Noise and Control Problems|this]] article.
+
*'''YES''': Please see[[Identifying and Troubleshooting Powerline Noise and Control Problems| '''this''' ]] article.
*'''NO''': Please see [[Modules Work in Some Locations but not Others|this]] article.
+
*'''NO''': Please see[[Modules Work in Some Locations but not Others| '''this''' ]] article.

Latest revision as of 00:51, 3 June 2014

Question

Why isn't my system working?


Answer

1) Does your SC546A Remote Chime make a sound when you plug it into an outlet?

  • YES: Go to step 2
  • NO: Please email support@x10.com; your chime is defective.


2) What type of controller are you using to trigger the chime?

  • Motion Sensor: Go to step 3
  • Remote: Go to step 3
  • Plugin Controller: Go to step 7
  • Security System: The remote chime cannot be triggered by your security system - you'll need a PH508 or SH10A PowerHorn Siren.


3) Do you have a transceiver?

  • YES + Motion Sensor: Go to step 4
  • YES + Remote: Go to step 5
  • NO: Please see this article.


4) When you press HOUSE/ON and UNIT/OFF on your motion sensor, can you hear your transceiver CLICK?

  • YES: Go to step 8
  • NO: Go to step 6


5) When you press House Code "1" ON/OFF on your remote, can you hear your transceiver CLICK?

  • YES: Go to step 8
  • NO: Go to step 6


6) Is your chime set to the same House Code as your Transceiver and Controller?

  • YES and still cannot hear a click: Please email support@x10.com; one of your items may be defective.
  • YES and now I can hear it click: Go to step 8
  • NO: Please see this article.


7) Is your chime set to the same House Code as your Controller?

  • YES: Go to step 9
  • NO: Please see this article.


8) If you plug your transceiver into the same outlet as your chime can you trigger your chime now?

  • YES: Go to step 10
  • NO: Please email support@x10.com; one of your items may be defective.


9) If you plug your controller into the same outlet as your chime can you trigger your chime now?

  • YES: Go to step 10
  • NO: Please email support@x10.com; one of your items may be defective.


10) Does your chime work sometimes and not others?