Enable Motion Detection after Update

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Question

I updated the firmware/WebUI of my camera and now it no longer detects motion. What should I do?

Answer

Sometimes a firmware or WebUI update will disable the motion detection of the camera.

This can easily be resolved by doing the following:

  • Log into the camera's WebUI via an Internet Explorer browser
  • Go to SETTINGS then ALARM SETTINGS and MOTION DETECTION
  • Turn MOTION DETECTION OFF and click SAVE
  • Refresh the browser and log back in
  • Turn MOTION DETECTION ON
  • Ensure DETECT ALL is selected under MOTION AREA LIST and click SAVE
  • Return to LIVE VIEW and trigger motion.