Difference between revisions of "FloodCam Troubleshooting"
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===1) Have you installed your FloodCam?=== | ===1) Have you installed your FloodCam?=== | ||
| − | + | *YES: '''Go to step 2.''' | |
| − | + | *NO: Please read [[FloodCam Installation]]. | |
===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?=== | ===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?=== | ||
| − | LIGHTS: '''Go to step 3.''' | + | *LIGHTS: '''Go to step 3.''' |
| − | CAMERA: '''Go to step 8.''' | + | *CAMERA: '''Go to step 8.''' |
| − | CLEARLY NOT EITHER: '''Go to step 15.''' | + | *CLEARLY NOT EITHER: '''Go to step 15.''' |
===3) When the FloodCam is initially connected to power, are the lights on immediately?=== | ===3) When the FloodCam is initially connected to power, are the lights on immediately?=== | ||
| − | YES: Please call 800-442-5138. Your FloodCam may have an issue. | + | *YES: Please call 800-442-5138. Your FloodCam may have an issue. |
| − | NO: '''Go to step 4.''' | + | *NO: '''Go to step 4.''' |
===4) Is the FloodCam not turning off when it is turned on by motion?=== | ===4) Is the FloodCam not turning off when it is turned on by motion?=== | ||
| − | YES: '''Go to step 5.''' | + | *YES: '''Go to step 5.''' |
| − | NO: '''Go to step 7.''' | + | *NO: '''Go to step 7.''' |
===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?=== | ===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?=== | ||
| − | YES: '''Go to step 6.''' | + | *YES: '''Go to step 6.''' |
| − | NO/"the dials just keep spinning": Please call 800-442-5138. Your FloodCam may have an issue. | + | *NO/"the dials just keep spinning": Please call 800-442-5138. Your FloodCam may have an issue. |
===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?=== | ===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?=== | ||
| − | YES: [[Floodlights Don't Turn_Off]] ; see last paragraph; email techpriority@x10.com otherwise. | + | *YES: [[Floodlights Don't Turn_Off]] ; see last paragraph; email techpriority@x10.com otherwise. |
| − | NO: Please call 800-442-5138. Your FloodCam may have an issue. | + | *NO: Please call 800-442-5138. Your FloodCam may have an issue. |
===7) Do you have an X10 remote control, computer module, or plug-in controller? Does the FloodCam respond correctly to it?=== | ===7) Do you have an X10 remote control, computer module, or plug-in controller? Does the FloodCam respond correctly to it?=== | ||
| − | initial NO: What is the FloodCam not doing correctly? ->techpriority@x10.com | + | *initial NO: What is the FloodCam not doing correctly? ->techpriority@x10.com |
| − | + | *YES then NO: [[Troubleshooting Camera Switching]] | |
| − | YES then NO: [[Troubleshooting Camera Switching]] | + | *YES then YES: What is the FloodCam not doing correctly? ->techpriority@x10.com |
| − | |||
| − | YES then YES: What is the FloodCam not doing correctly? ->techpriority@x10.com | ||
===8) Is your Video Receiver connected to a PC or a TV?=== | ===8) Is your Video Receiver connected to a PC or a TV?=== | ||
| − | PC: '''Go to step 50.''' | + | *PC: '''Go to step 50.''' |
| − | TV: '''Go to step 9.''' | + | *TV: '''Go to step 9.''' |
===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?=== | ===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?=== | ||
| − | NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.''' | + | *NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.''' |
| − | SORT OF: '''Go to step 10.''' | + | *SORT OF: '''Go to step 10.''' |
| − | YES: '''Go to step 11.''' | + | *YES: '''Go to step 11.''' |
===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ||
| − | YES: [[Troubleshooting Camera Switching]] | + | *YES: [[Troubleshooting Camera Switching]] |
| − | NO: [[Other 2.4 GHz Device Compatibility]] | + | *NO: [[Other 2.4 GHz Device Compatibility]] |
===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ||
| − | YES: '''Go to step 12.''' | + | *YES: '''Go to step 12.''' |
| − | NO: '''Go to step 14.''' | + | *NO: '''Go to step 14.''' |
===12) Can you switch between cameras using an X10 remote control?=== | ===12) Can you switch between cameras using an X10 remote control?=== | ||
| − | YES: '''Go to step 16.''' | + | *YES: '''Go to step 16.''' |
| − | NO: [[Troubleshooting Camera Switching]] | + | *NO: [[Troubleshooting Camera Switching]] |
===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?=== | ===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?=== | ||
| − | LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]] | + | *LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]] |
| − | OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]] | + | *OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]] |
===14) Do you have access to a TV?=== | ===14) Do you have access to a TV?=== | ||
| − | YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.''' | + | *YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.''' |
| − | NO: Please read [[Troubleshooting Video Display Errors on PC]]. | + | *NO: Please read [[Troubleshooting Video Display Errors on PC]]. |
===15) Let me clear up some common questions. The FloodCam needs power, including a neutral wire to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | ===15) Let me clear up some common questions. The FloodCam needs power, including a neutral wire to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | ||
| − | + | *Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead. | |
===16) Let me clear up some common questions. The FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | ===16) Let me clear up some common questions. The FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | ||
| − | + | *Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead. | |
Revision as of 00:25, 3 August 2006
Question
Why ain't it workin' right?
Answer
If you have problems answering these questions, please refer to this document.
1) Have you installed your FloodCam?
- YES: Go to step 2.
- NO: Please read FloodCam Installation.
2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?
- LIGHTS: Go to step 3.
- CAMERA: Go to step 8.
- CLEARLY NOT EITHER: Go to step 15.
3) When the FloodCam is initially connected to power, are the lights on immediately?
- YES: Please call 800-442-5138. Your FloodCam may have an issue.
- NO: Go to step 4.
4) Is the FloodCam not turning off when it is turned on by motion?
- YES: Go to step 5.
- NO: Go to step 7.
5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?
- YES: Go to step 6.
- NO/"the dials just keep spinning": Please call 800-442-5138. Your FloodCam may have an issue.
6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?
- YES: Floodlights Don't Turn_Off ; see last paragraph; email techpriority@x10.com otherwise.
- NO: Please call 800-442-5138. Your FloodCam may have an issue.
7) Do you have an X10 remote control, computer module, or plug-in controller? Does the FloodCam respond correctly to it?
- initial NO: What is the FloodCam not doing correctly? ->techpriority@x10.com
- YES then NO: Troubleshooting Camera Switching
- YES then YES: What is the FloodCam not doing correctly? ->techpriority@x10.com
8) Is your Video Receiver connected to a PC or a TV?
- PC: Go to step 50.
- TV: Go to step 9.
9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?
- NO: Review this article then go to step 4.
- SORT OF: Go to step 10.
- YES: Go to step 11.
10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?
11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?
- YES: Go to step 12.
- NO: Go to step 14.
12) Can you switch between cameras using an X10 remote control?
- YES: Go to step 16.
- NO: Troubleshooting Camera Switching
13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?
- LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: Troubleshooting Floodcam Picture on TV
- OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: Camera Range Extending Wireless Camera Range
14) Do you have access to a TV?
- YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. Go to step 7.
- NO: Please read Troubleshooting Video Display Errors on PC.
15) Let me clear up some common questions. The FloodCam needs power, including a neutral wire to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.
- Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.
16) Let me clear up some common questions. The FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.
- Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.