Difference between revisions of "Improving PTZ Control Range In AHP"
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If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it. | If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it. | ||
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Your ActiveHome Pro USB Interface (CM15A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try: | Your ActiveHome Pro USB Interface (CM15A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try: | ||
| − | *Move the antenna on the interface so it is sticking straight out from the body of the box. In many cases, this will improve transmission range significantly. | + | |
| + | *Move the antenna on the interface so it is sticking straight out from the body of the box. In many cases, this will improve transmission range significantly. | ||
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*Try moving the interface itself to an outlet away from your computer and monitor. You can use an extension cord or power strip--but not a surge protector--to get it higher off the ground, where it may be easier to send the signals. | *Try moving the interface itself to an outlet away from your computer and monitor. You can use an extension cord or power strip--but not a surge protector--to get it higher off the ground, where it may be easier to send the signals. | ||
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=== Related Articles === | === Related Articles === | ||
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[[Troubleshooting Remote Controls in ActiveHome Pro]] | [[Troubleshooting Remote Controls in ActiveHome Pro]] | ||
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[[Category:troubleshooting]] | [[Category:troubleshooting]] | ||
Revision as of 21:29, 15 May 2014
Question
Why can I pan and tilt my cameras from my remote, but not from ActiveHome Pro?
Answer
If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.
Your ActiveHome Pro USB Interface (CM15A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try:
- Move the antenna on the interface so it is sticking straight out from the body of the box. In many cases, this will improve transmission range significantly.
- Try moving the interface itself to an outlet away from your computer and monitor. You can use an extension cord or power strip--but not a surge protector--to get it higher off the ground, where it may be easier to send the signals.