Difference between revisions of "Improving PTZ Control Range With CM19A"

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== Question ==
 
== Question ==
  
'''Why can I pan and tilt my cameras from my remote, but not from ActiveHome Pro?'''
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'''Why can I pan and tilt my cameras from my remote, but not from my computer?'''
  
 
==Answer==
 
==Answer==
  
 
If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.
 
If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.
 +
  
 
Your USB Transceiver (CM19A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try:  
 
Your USB Transceiver (CM19A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try:  
 +
  
 
*Position the CM19A as high as possible on the wall, and as far away from your computer as possible.
 
*Position the CM19A as high as possible on the wall, and as far away from your computer as possible.
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 +
 
*Hold your remote control right next to the CM19A and see if it can still move the cameras.
 
*Hold your remote control right next to the CM19A and see if it can still move the cameras.
*Use a USB extension cable to reposition the CM19A further away from the computer.
 
=== Related Articles ===
 
  
[[Troubleshooting Remote Controls in ActiveHome Pro]]
 
  
Key Topics: remote, control, rf, radio, frequency, receive, transmit, power, line, transceive, house, code
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*Use a USB extension cable to re-position the CM19A further away from the computer.
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Relates to: CM15A, SW31A
 
  
 
[[Category:troubleshooting]]
 
[[Category:troubleshooting]]

Latest revision as of 21:30, 15 May 2014

Question

Why can I pan and tilt my cameras from my remote, but not from my computer?

Answer

If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.


Your USB Transceiver (CM19A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try:


  • Position the CM19A as high as possible on the wall, and as far away from your computer as possible.


  • Hold your remote control right next to the CM19A and see if it can still move the cameras.


  • Use a USB extension cable to re-position the CM19A further away from the computer.