Difference between revisions of "MJPEG Problems with IE10"

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[[Image:Upgrade web ui processing.JPG]]
[[Image:Upgrade web ui processing.JPG]]
* The new Web UI is now loaded. Test the camera in Internet Explorer 10.  
* The new Web UI is now loaded.  
==Test the camera in Internet Explorer 10.==

Revision as of 18:53, 13 March 2013


Why do my MJPEG cameras keep crashing in Internet Explorer 10?


If you are having trouble with any of our MJPEG formatted cameras crashing in Internet Explorer 10 you may need to reload the Web User Interface. The instructions below will explain how to do that.

  • Go to our software download page here and download the "Web UI Update" made for your camera. Click on the primary link and save the file to your desktop.
  • Open your IP Camera Tools program, highlight and right click on the first camera you will be updating. Select "Upgrade Firmware"

Upgrade firmware.png

  • In the next window click "Upgrade Web UI"

Upgrade webui.jpg

  • Locate the Web UI software downloaded to your desktop and click "open"

Web ui folder select.png

  • The Web UI will immediately start to install itself. Click OK when the dialogue box appears. The camera will reboot so it will momentarily disappear from the IP Camera Tools list. It will reappear when it finishes rebooting.

Upgrade web ui processing.JPG

  • The new Web UI is now loaded.

Test the camera in Internet Explorer 10.

1. Open your camera in Internet Explorer 10 and choose the "Active X mode" sign in option

Step 1.PNG

2. Click on "Tools" and then "F12 Developer Tools"

Step 2.jpg

3. At the bottom of your screen you will notice a panel of controls. In that panel click on "Browser Mode: IE10" and then select "Internet Explorer 9" and click the "X" to exit developer tools

Step 3.jpg

4. The browser will reload itself. Log in again using the "Active X mode" sign in option.

  • Now you will be able to use the camera in Internet Explorer 10 without the camera crashing. It is not always necessary to change the browser mode but it is recommended if any problems occur.

Step 4 in IE 9.JPG

  • If you are seeing a multi-view screen like the one below then you are still in IE 10 browser mode and it is recommended that you change the browser mode to IE 9 and described earlier.

Step 4 in IE 10.jpg

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