Multiview Troubleshooting

The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Questions

My driver is installed. Why do I still have problems with Multiview?

Answer

If the VA11A is correctly listed under "Imaging Devices" in "Device Manager," and Multiview is not opening or is locking up, check the fixes below.

Hardware Acceleration

The first setting to check is Hardware Acceleration.

Right-click on your Desktop and select "Properties" from the drop-down menu that appears.

Click on the Settings tab, and then click on the "Advanced" button in the bottom right corner.

Click on the "Troubleshooting" tab; then lower the slider to "None" and deselect the "Enable Write Combining" box.

Apply these changes and restart the computer.

Direct X

The next thing we are going to be looking at is Direct X version.

Click "Start" on your computer, and then click on "Run."

Type DXDIAG in the space provided then click on "OK."

Make sure "Direct X Version:" listed near the bottom of the screen is version 8.1 or greater.

To update these drivers, go to http://support.microsoft.com.

Lower Your Frequency

Click on Setup Firecracker in MultiView. If you have the CM17A serial port Firecracker interface, move the radial button under Transmitter to Manual, and select the communications port that the CM17A is installed onto from the drop down menu. Next, move the radial button under Receiver to Disabled. Lower the frequency by which MultiView is saving images. Try once every 30 seconds and see how long the software runs. If it still locks up, select Setup Firecracker and disable both the Receiver and Transmitter. This will test the software with a single camera.

Correct USB Port

Lastly we want to ensure that the VA11a X10 USB Video Capture Adapter is installed properly. Most USB devices can be run from any USB port. The VA11A, on the other hand, MUST be plugged into a USB port directly in the BACK of the computer. Computers see all other USB ports as a hub, and video cannot be input through a hub. Unplug the VA11A from any other USB port it may be connected to and plug it into a USB port on the back of your computer tower.