Difference between revisions of "Problems Opening Remote Viewer"

Latest revision as of 22:08, 18 June 2007

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-==Question==
+#REDIRECT [[Installing the Vanguard Web Client]]
-'''When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.'''
-==Answer==
-There are three possible reasons that this issue may arise:
-*Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view http://gate.x10.com/.
-*Are ActiveX controls enabled in your web browser? This is necessary for accessing images through http://gate.x10.com/.
-*Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.
-===Related Articles===
-[[Using Vanguard with Firewall or Proxy Server]]
-Key Topics: firewall, proxy, port
-Relates to: VK77A, XC21A, XC21B, CR15A, SW26A, VA11A, CM19A
-[[Category:troubleshooting]]