Problems Opening Remote Viewer

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Questions When I go to, I see the broken image icon and I can't access the Vanguard Control Center controls. Answer There are three possible reasons that this issue may arise:

  • Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view
  • Are ActiveX controls enabled in your web browser? This is necessary for accessing images through
  • Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.

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