Problems Opening Sentinel Remote Viewer
Revision as of 18:24, 28 May 2014 by X10douglas (talk | contribs)
Question
When I go to gate.x10.com, I see the broken image icon and I can't access the Sentinel Control Center controls.
Answer
There are three possible reasons that this issue may arise:
- Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
- Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
- Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Sentinel Control Center Remote application. Even though it runs in your web browser, Sentinel Control Center Remote installs a small program on your computer.