Resolving WiFi Connection Issues

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Question

Why can't I connect to ActivePhone, iWatchMobile, or OnAlertMobile from my phone?

Answer

Please go through this step-by-step checklist.

===1) Verify WiFi phone=== Make sure your smartphone can connect to WiFi networks and that it has an HTML4-compatible web browser. A Google search for MAKE MODEL# SPECIFICATIONS can help a lot with this.

===2) Verify WiFi connected=== Email a link from your server PC to your phone. This link will usually begin with 192.168.1. or 10.0.0. ; an example would be http://192.168.1.8:8777/ahp . Take the first three numbers, change the fourth one to 1, and remove the rest: for example, 192.168.1.1 . Go to that address on your server PC. You should see a login page for your router. Go to the same address on your phone; you should get the same login page. If you do not, then your phone is not connected to your WiFi network.

===3) Test on server PC=== On your server PC, go to one of these addresses in your Web browser:

You should be able to load the remote client on your server PC at one of those addresses. If you get a "Server did not respond" error, please go through this procedure then reboot your PC:

http://kbase.x10.com/wiki/Run_X10NET_Service_as_Administrator

===4) Test on the phone=== Try to visit the link you emailed to your phone in step 2. If you cannot access the remote client, you should get an error message.

"Server did not respond"

This generally indicates that a firewall or other security software on your PC is blocking the connection. Reboot your PC, shut down any firewalls, and try again.

"Error 500"

Please go into C:\Program Files\Common Files\X10\Common- is there a folder called WebApps there? If not, please email support@x10.com with your order number and your version of Windows.

Which version of ActiveHome Pro are you running? Check Help-About... The latest version of the software is 3.285, and running earlier versions of the software can cause this error. You can download the latest version of ActiveHome Pro here:

http://www.x10.com/support/support_soft1.htm

Any other error

Please email support@x10.com with your order number, your version of Windows, the make and model number of your smartphone, and the exact text of the error you are receiving.

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