Return Outside of Amazon's Return Period
Revision as of 20:25, 11 November 2015 by X10douglas (talk | contribs)
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Question
How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?
Answser
- Log into your account on Amazon.com
- Select ""Your Orders"" from the drop down under ""Your Account""
- Select ""Return or Replace Items"" button for the item you wish to replace
- If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
- Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
- Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
- Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
- Select ""Invoice Request"" from the ""Select a Subject"" drop down
- Select the ""Write Message"" button
- In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
