Difference between revisions of "Return Outside of Amazon's Return Period"

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==Question==
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#REDIRECT [[Return Outside of Amazon Return Period]]
 
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'''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?'''
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==Answser==
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* Log into your account on Amazon.com
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* Select ""Your Orders"" from the drop down under ""Your Account""
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[[File:AMAZON1.PNG]]
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Select ""Return or Replace Items"" button for the item you wish to replace
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[[File:AMAZON2.PNG]]
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If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
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[[File:AMAZON3.PNG]]
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Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
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[[File:AMAZON4.PNG]]
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Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
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[[File:AMAZON5.PNG]]
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Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
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[[File:AMAZON6.PNG]]
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Select ""Invoice Request"" from the ""Select a Subject"" drop down
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[[File:AMAZON7.PNG]]
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Select the ""Write Message"" button
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[[File:AMAZON8.PNG]]
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In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
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[[File:AMAZON9.PNG]]
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Latest revision as of 20:27, 11 November 2015