Difference between revisions of "Return Outside of Amazon's Return Period"

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(Created page with "==Question== '''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?''' ==From a Web Browser== If your order is ou...")
 
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'''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?'''
 
'''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?'''
  
==From a Web Browser==
+
==Answser==
  
If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
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* Log into your account on Amazon.com
  
Log into your account on Amazon.com
 
  
[[File:AMAZON1]]
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* Select ""Your Orders"" from the drop down under ""Your Account""
  
Select ""Your Orders"" from the drop down under ""Your Account""
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[[File:AMAZON1.PNG]]
 
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[[File:AMAZON1]]
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Select ""Return or Replace Items"" button for the item you wish to replace
 
Select ""Return or Replace Items"" button for the item you wish to replace
  
[[File:AMAZON1]]
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[[File:AMAZON2.PNG]]
  
 
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
 
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
  
[[File:AMAZON1]]
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[[File:AMAZON3.PNG]]
  
Select ""Seller Profile"" under the item you wish to return
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Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
  
[[File:AMAZON1]]
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[[File:AMAZON4.PNG]]
  
 
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
 
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
  
[[File:AMAZON1]]
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[[File:AMAZON5.PNG]]
  
 
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
 
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
  
[[File:AMAZON1]]
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[[File:AMAZON6.PNG]]
  
 
Select ""Invoice Request"" from the ""Select a Subject"" drop down
 
Select ""Invoice Request"" from the ""Select a Subject"" drop down
  
[[File:AMAZON1]]
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[[File:AMAZON7.PNG]]
  
 
Select the ""Write Message"" button
 
Select the ""Write Message"" button
  
[[File:AMAZON1]]
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[[File:AMAZON8.PNG]]
 
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In the message box that appears, please include the reason for replacement and an email address to send your response to.
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[[File:AMAZON1]]
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Select ""Send e-mail"" button
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[[File:AMAZON1]]
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==From the Amazon App==
+
 
+
If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
+
 
+
Log into your account on Amazon.com
+
 
+
[[File:AMAZON1]]
+
 
+
Select ""Your Orders"" from the drop down under ""Your Account""
+
 
+
[[File:AMAZON1]]
+
 
+
Select ""Return or Replace Items"" button for the item you wish to replace
+
 
+
[[File:AMAZON1]]
+
 
+
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
+
 
+
[[File:AMAZON1]]
+
 
+
Select ""Seller Profile"" under the item you wish to return
+
 
+
[[File:AMAZON1]]
+
 
+
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
+
 
+
[[File:AMAZON1]]
+
 
+
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
+
 
+
[[File:AMAZON1]]
+
 
+
Select ""Invoice Request"" from the ""Select a Subject"" drop down
+
 
+
[[File:AMAZON1]]
+
 
+
Select the ""Write Message"" button
+
 
+
[[File:AMAZON1]]
+
 
+
In the message box that appears, please include the reason for replacement and an email address to send your response to.
+
 
+
[[File:AMAZON1]]
+
  
Select ""Send e-mail"" button
+
In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
  
[[File:AMAZON1]]
+
[[File:AMAZON9.PNG]]

Revision as of 20:19, 11 November 2015

Question

How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?

Answser

  • Log into your account on Amazon.com


  • Select ""Your Orders"" from the drop down under ""Your Account""

File:AMAZON1.PNG

Select ""Return or Replace Items"" button for the item you wish to replace

File:AMAZON2.PNG

If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

File:AMAZON3.PNG

Select the "Seller Profile" link next to "Sold by:" under the item you wish to return

File:AMAZON4.PNG

Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

File:AMAZON5.PNG

Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

File:AMAZON6.PNG

Select ""Invoice Request"" from the ""Select a Subject"" drop down

File:AMAZON7.PNG

Select the ""Write Message"" button

File:AMAZON8.PNG

In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button

File:AMAZON9.PNG