Difference between revisions of "Return Outside of Amazon's Return Period"

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[[File:AMAZON1.png]]
 
[[File:AMAZON1.png]]
  
Select ""Return or Replace Items"" button for the item you wish to replace
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*Select ""Return or Replace Items"" button for the item you wish to replace
  
[[File:AMAZON2.PNG]]
+
[[File:AMAZON2.png]]
  
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
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*If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
  
[[File:AMAZON3.PNG]]
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[[File:AMAZON3.png]]
  
Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
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*Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
  
[[File:AMAZON4.PNG]]
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[[File:AMAZON4.png]]
  
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
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*Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
  
[[File:AMAZON5.PNG]]
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[[File:AMAZON5.png]]
  
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
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*Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
  
[[File:AMAZON6.PNG]]
+
[[File:AMAZON6.png]]
  
Select ""Invoice Request"" from the ""Select a Subject"" drop down
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*Select ""Invoice Request"" from the ""Select a Subject"" drop down
  
[[File:AMAZON7.PNG]]
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[[File:AMAZON7.png]]
  
Select the ""Write Message"" button
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*Select the ""Write Message"" button
  
[[File:AMAZON8.PNG]]
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[[File:AMAZON8.png]]
  
In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
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*In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
  
[[File:AMAZON9.PNG]]
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[[File:AMAZON9.png]]

Revision as of 20:24, 11 November 2015

Question

How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?

Answser

  • Log into your account on Amazon.com


  • Select ""Your Orders"" from the drop down under ""Your Account""

AMAZON1.png

  • Select ""Return or Replace Items"" button for the item you wish to replace

AMAZON2.png

  • If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

AMAZON3.png

  • Select the "Seller Profile" link next to "Sold by:" under the item you wish to return

AMAZON4.png

  • Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

AMAZON5.png

  • Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

AMAZON6.png

  • Select ""Invoice Request"" from the ""Select a Subject"" drop down

AMAZON7.png

  • Select the ""Write Message"" button

AMAZON8.png

  • In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button

AMAZON9.png