Return Outside of Amazon's Return Period

From X10Wiki
Revision as of 19:48, 11 November 2015 by X10douglas (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Question

How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?

From a Web Browser

If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):

Log into your account on Amazon.com

File:AMAZON1

Select ""Your Orders"" from the drop down under ""Your Account""

File:AMAZON1

Select ""Return or Replace Items"" button for the item you wish to replace

File:AMAZON1

If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

File:AMAZON1

Select ""Seller Profile"" under the item you wish to return

File:AMAZON1

Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

File:AMAZON1

Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

File:AMAZON1

Select ""Invoice Request"" from the ""Select a Subject"" drop down

File:AMAZON1

Select the ""Write Message"" button

File:AMAZON1

In the message box that appears, please include the reason for replacement and an email address to send your response to.

File:AMAZON1

Select ""Send e-mail"" button

File:AMAZON1



From the Amazon App

If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):

Log into your account on Amazon.com

File:AMAZON1

Select ""Your Orders"" from the drop down under ""Your Account""

File:AMAZON1

Select ""Return or Replace Items"" button for the item you wish to replace

File:AMAZON1

If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

File:AMAZON1

Select ""Seller Profile"" under the item you wish to return

File:AMAZON1

Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

File:AMAZON1

Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

File:AMAZON1

Select ""Invoice Request"" from the ""Select a Subject"" drop down

File:AMAZON1

Select the ""Write Message"" button

File:AMAZON1

In the message box that appears, please include the reason for replacement and an email address to send your response to.

File:AMAZON1

Select ""Send e-mail"" button

File:AMAZON1