Return Outside of Amazon's Return Period

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Question

How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?

Answser

  • Log into your account on Amazon.com


  • Select ""Your Orders"" from the drop down under ""Your Account""

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Select ""Return or Replace Items"" button for the item you wish to replace

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If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

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Select the "Seller Profile" link next to "Sold by:" under the item you wish to return

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Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

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Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

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Select ""Invoice Request"" from the ""Select a Subject"" drop down

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Select the ""Write Message"" button

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In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button

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