Troubleshooting Unusual Installation Errors
Jump to navigation
Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
Question
I get weird errors during the installation process, before I am asked to plug anything in. What should I do?
Answer
Please go into the Start menu and select Run. Type COMMAND and hit Enter. A window will appear. Type PING WWW.X10.COM > TEST.TXT and hit Enter. Type TEST.TXT and hit Enter. A Notepad window should open up. Copy the contents of that document into an email message, along with your order or invoice number, the name of the program you are having issues installing, and the text of the error you are getting. Send that email to support@x10.com.