Difference between revisions of "Troubleshooting Video Display Errors on PC"

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(Answer)
(Answer)
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*Run the installer for your X10 program (or the X10 driver installer--x10drivers.exe) while the VA11A is connected, and follow all instructions.
 
*Run the installer for your X10 program (or the X10 driver installer--x10drivers.exe) while the VA11A is connected, and follow all instructions.
 
*When installation has completed, restart Windows.
 
*When installation has completed, restart Windows.
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[[Image:xpnotice.gif|thumb]]
  
 
Running the X10 installer with the VA11A USB Video Capture Adapter connected to a USB port on your computer should force Windows to use the X10 driver. When you finish these steps, "X10 VA11A Video Capture" should be listed in Device Manager under "Imaging Devices."
 
Running the X10 installer with the VA11A USB Video Capture Adapter connected to a USB port on your computer should force Windows to use the X10 driver. When you finish these steps, "X10 VA11A Video Capture" should be listed in Device Manager under "Imaging Devices."
 
[[Image:xpnotice.gif|thumb]]
 
  
 
Note: If you are using Windows XP or 2000, you will see a notice that the X10 VA11A Video Capture driver has not passed Windows Logo testing. Installing these drivers will not negatively affect your computer. Please choose "Continue Anyway" when you see this message.
 
Note: If you are using Windows XP or 2000, you will see a notice that the X10 VA11A Video Capture driver has not passed Windows Logo testing. Installing these drivers will not negatively affect your computer. Please choose "Continue Anyway" when you see this message.
  
On Windows 98 and Millennium Edition, you may need to update the VA11A driver manually:
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If these steps do not load the driver, you will need to use our manual force procedure. There are two different versions of this procedure: one for [[VA11A Driver Load Procedure for 98SE and ME|Windows 98SE and Windows ME]] and one for [[VA11A Driver Load Procedure for 2000 and XP|Windows 2000 and Windows XP]].
*Go into Device Manager. In Windows 98 and ME, you can right-click on "My Computer", and select Properties. Click on the Device Manager tab.
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*Locate the unknown device under Universal Serial Bus Controllers.
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*Double-click on it, and select the "Driver" tab. Select the "Update Driver" button.
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http://graphics.x10.com/images10/update-driver.gif
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*Now, "Display a list of all the drivers in a specific location so you can select the driver you want". Press the "Next" button.
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http://graphics.x10.com/images10/update1.gif
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*Find the "Show all hardware" selection at the bottom of the screen. This brings up the Update Device Driver Wizard. Choose X10 as the manufacturer and X10 VA11A Video Capture. Press the "Next" button.
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http://graphics.x10.com/images10/update2.gif
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*Press "Next" to get past this screen and install the driver from that location.
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http://graphics.x10.com/images10/update3.gif
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*At this point, your computer should be copying files for the driver. If the software asks for certain files, you need to choose the correct location of each of these particular files on your system. You may need to insert your Windows CD.
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http://graphics.x10.com/images10/update4.gif
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*The driver is being updated; when this is complete you see a Finish screen.
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http://graphics.x10.com/images10/update5.gif
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===Related Articles===
 
===Related Articles===
  
 
[[Windows Prompts for Disk when Installing VA11A Video Capture]]
 
[[Windows Prompts for Disk when Installing VA11A Video Capture]]
 
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[[VA11A Driver Load Procedure for 98SE and ME]]
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[[VA11A Driver Load Procedure for 2000 and XP]]
 
Key Topics: driver, display, capture, adapter, digital, video, converter, device, intel, pc, camera, pro, xp, signed, windows, 98, me, imaging, usb
 
Key Topics: driver, display, capture, adapter, digital, video, converter, device, intel, pc, camera, pro, xp, signed, windows, 98, me, imaging, usb
  

Revision as of 21:30, 2 August 2006

Questions

When I start MultiView, it freezes on the splash screen and I receive a message that states ERROR!

Why can't I get an image in my X10 software?

The video won't display in my X10 software.

My camera won't work with my computer. Help!

I get the error "Unable to initialize device." when I try to use XRay Vision

MultiView gives the error "Could not put capture device in graph" when I run it.

When I run ActiveHome Pro with iWitness I get a warning the it can't detect a compatible video capture device. What do I do?

Why can't I see my camera in iWitness?

Answer

Sometimes X10 software will give you an error when it cannot display video. Follow these steps to resolve the issue.

If you are using an X10 camera with a wireless video receiver:

  • Check that the video cable is plugged securely into the VA11A USB Capture Adapter and the output of the Video Receiver.
  • Make sure your Wireless Video Receiver is connected to power and turned On. The On/Off switch is on its side.
  • Verify that your camera is connected to power and turned on. To test just the camera and video receiver, follow the instructions for installing the video receiver onto a television before connecting it to your computer.
  • Confirm that the ABCD switches on the camera and the bottom of the wireless video receiver are set to the same letter.

If the camera and receiver are connected and working, check that the VA11A USB Video Capture Adapter is connected and installed properly:

  • Make sure the VA11A is connected to your computer.
  • Run the installer for your X10 program (or the X10 driver installer--x10drivers.exe) while the VA11A is connected, and follow all instructions.
  • When installation has completed, restart Windows.
Xpnotice.gif

Running the X10 installer with the VA11A USB Video Capture Adapter connected to a USB port on your computer should force Windows to use the X10 driver. When you finish these steps, "X10 VA11A Video Capture" should be listed in Device Manager under "Imaging Devices."

Note: If you are using Windows XP or 2000, you will see a notice that the X10 VA11A Video Capture driver has not passed Windows Logo testing. Installing these drivers will not negatively affect your computer. Please choose "Continue Anyway" when you see this message.

If these steps do not load the driver, you will need to use our manual force procedure. There are two different versions of this procedure: one for Windows 98SE and Windows ME and one for Windows 2000 and Windows XP.

Related Articles

Windows Prompts for Disk when Installing VA11A Video Capture VA11A Driver Load Procedure for 98SE and ME VA11A Driver Load Procedure for 2000 and XP Key Topics: driver, display, capture, adapter, digital, video, converter, device, intel, pc, camera, pro, xp, signed, windows, 98, me, imaging, usb

Relates to: VA11A, SW18A, SW19A, SW20A, SW21A, SW22A, SW26A, SW31A, SW30A, SW32A, SW33A