Difference between revisions of "Using MyHouse Online with F-Secure or Cogeco Security Suite"
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*Step 3: Browse through the list of services and find "TCP / Transmission Control Protocol." Check its box, and click the icon under the "Direction" column until it displays a double-headed arrow between the world and computer icons. Select Next. | *Step 3: Browse through the list of services and find "TCP / Transmission Control Protocol." Check its box, and click the icon under the "Direction" column until it displays a double-headed arrow between the world and computer icons. Select Next. | ||
*Step 4: Select any logging you want to do (purely optional), and click Next to continue. | *Step 4: Select any logging you want to do (purely optional), and click Next to continue. | ||
| − | *Step 5: | + | *Step 5: Click Finish to close and keep the new rule. |
*Click OK in the Firewall configuration window. | *Click OK in the Firewall configuration window. | ||
| − | + | Restart your computer and wait for everything to load. Run ActiveHome Pro and try to connect to the MyHouse service. It might not succeed on the first attempt, but let it continue to try, and it should connect. | |
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== Related Articles == | == Related Articles == | ||
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[[Setting Up Remote Users in MyHouse Online]] | [[Setting Up Remote Users in MyHouse Online]] | ||
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[[Troubleshooting Remote Connections in MyHouse Online]] | [[Troubleshooting Remote Connections in MyHouse Online]] | ||
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[[Sending E-mail with MyHouse Online]] | [[Sending E-mail with MyHouse Online]] | ||
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[[MyHouse E-mail Configuration]] | [[MyHouse E-mail Configuration]] | ||
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[[Using the Remote Connection]] | [[Using the Remote Connection]] | ||
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[[Setting Up User Configuration]] | [[Setting Up User Configuration]] | ||
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[[MyHouse Online Port and Protocol Information]] | [[MyHouse Online Port and Protocol Information]] | ||
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[[Category:frequently asked questions]] | [[Category:frequently asked questions]] | ||
Latest revision as of 01:50, 21 May 2014
Questions
How do I make MyHouse Online work with F-Secure or Cogeco security software?
Answer
If you use the F-Secure Security Suite or Cogeco Security Suite on your computer, the default settings may prevent MyHouse Online from connecting to the MyHouse Service on the host computer with ActiveHome Pro. Follow these steps to change the Security Suite (versions 2005 and 2006) configuration to allow connections to the MyHouse Service.
- Double-click on the Internet Security icon in your system tray. This should open the Cogeco Internet Security Suite main menu.
- Click on the button at the left that says "Internet Shield." This should show a list of the Internet shield components.
- The first item in the list should be "Firewall." Select "Configure" on the line next to it. This opens up the Firewall "Rules" tab.
- Choose "Add" to create a new rule.
- Step 1: Give the rule a name (like "MyHouse Online" or "X10" or something you will recognize), and choose to Allow traffic. Click Next.
- Step 2: choose to Allow Traffic on any IP address. Click Next.
- Step 3: Browse through the list of services and find "TCP / Transmission Control Protocol." Check its box, and click the icon under the "Direction" column until it displays a double-headed arrow between the world and computer icons. Select Next.
- Step 4: Select any logging you want to do (purely optional), and click Next to continue.
- Step 5: Click Finish to close and keep the new rule.
- Click OK in the Firewall configuration window.
Restart your computer and wait for everything to load. Run ActiveHome Pro and try to connect to the MyHouse service. It might not succeed on the first attempt, but let it continue to try, and it should connect.
Related Articles
Setting Up Remote Users in MyHouse Online
Troubleshooting Remote Connections in MyHouse Online