VA11A Plus Driver Load Procedure
Windows does not seem to correctly detect my VA11A+/VA12A adapter. What should I do?
First, make sure the VA12A is connected to a USB 2.0 port. It will not work in a USB 1.1 port. If you still get an error, disconnect the VA12A then run this software:
About three-quarters of the way through the install process, you will be prompted to plug the VA12A back in; plug it into a different USB port than the one it was originally tried in.
If the driver still does not come up, check your Device Manager. To get there, go into Start, and then Settings, and click on Control Panel. Open up System Control Panel (in the Performance and Maintenance category). Go to the Hardware Tab and click on the Device Manager button. Next, look for the Sound, Video, and Game Controllers category. If you see X10 VA12A Video Capture with an exclamation point, right-click on it and select Update Driver. If it asks you to connect to Microsoft, select "No, not at this time." then click Next. Next, choose to "Install from a list or a specific location." Check "Include this location in the search" then click Browse. Navigate to C:\Program Files\Common Files\x10\DriverInstall\VA12A Video Capture\, then go into the appropriate folder for your version of Windows. Click OK, then Next. Windows will install the drivers.