Voice Dialers And VOIP

Question

Are your Voice Dialer products compatible with Voice over IP (Internet) phones?

Answer

Both the DS7000 and the PA5800 dialers are compatible with VoIP phones as far as we have seen. We have not done any in-house testing, but many customers have reported success. You need a VoIP router with a regular RJ11 phone jack on it that puts out a normal dial tone. However, you can't use VoIP to call ORCA from a DC8700 or PA9200 (the monitored consoles.) We use caller ID to recognize where the call came from, and then look up your records based on their phone number. If we don't know where the call came from, we ignore it. VoIP doesn't tell you where the call came from unless your service provider assigns them a specific phone number (which most of them don't).

If you are having problems getting a voice dialer working, here are a couple of things to try:

• Use a DSL Filter before the DS7000.
• If you are using Vonage, please email them and ask them to change your "packetization" to 10 milliseconds from the default value of 20 milliseconds.