X10 Warranty and Return Policy
All orders from X10 Wireless Technology Incorporated (X10 WTI) may be returned within 30 days for a full refund with the exception of the products listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call toll free (800) 675-3044 to obtain an RMA# from an X10 representative. All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made and product must be received at our warehouse within 30 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.
X10 WTI is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Any item that is not packed in an outer shipping carton will be refused and credit will not be issued. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since X10 WTI cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the Return Authorization Number (RMA#) clearly printed on the outside of the package.
- Westinghouse Wireless Intercoms has a 30 day money back guarantee if returned in like new condition and a 90 day replacement warranty through X10
- Altec Lansing Amplified Speaker has a 30 day money back guarantee if returned in like new condition and a 90 day replacement warranty through X10
- Linear Encore and DMC1 Systems has a 30 day money back guarantee if returned in like new condition and a 1 year warranty through Linear Corp.
- All X10 Tablets have 14 days to return for refund with 15% restocking fee on non-defective opened product or 30 days to exchange
- All 3rd party products have a 30 day money back guarantee if returned in like new condition and a 90 day replacement warranty through X10
X10 WIRELESS TECHNOLOGY INCORPORATED ONE YEAR LIMITED WARRANTY X10 Wireless Technology Incorporated warrants X10 products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. X10 WTI agrees to repair or replace, at its sole discretion, a defective X10 product if returned to X10 WTI within the warranty period and accompanied by proof of purchase. This warranty does not extend to any X10 WTI products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than X10 WTI. Items that are not branded as X10, must be returned directly to the manufacturer for repair or replacement. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original CUSTOMER. This warranty gives you specific rights and you may also have other rights, which vary, from state to state. If you have any questions concerning this warranty call (800) 675-3044.