ActiveHome Pro has stopped working - Windows is checking for a solution to the problem

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Question

What do I do if I get an error message that "ActiveHome Pro has stopped working - Windows is checking for a solution to the problem"?

Answer

ActiveHome Pro has stopped working - Windows is checking for a solution to the problem

This error typically means one of the .xml files was corrupted during a previous Windows update. Since uninstalling ActiveHome Pro doesn't remove this file, re-installing AHP won't repair it if it's still there:

  • Close the AHP program.
  • Navigate to the C:\ProgramData\X10 Settings folder and locate the file called "X10active.xml".
  • Rename or Delete this file.
  • Re-run the AHP program.