View source for ActiveHome USB Interface Unknown or Not Recognized

== Question ==

When I connect my USB ActiveHome Interface (CM15A), Windows tells me it has found an Unknown Device. I have the driver installed; how do I fix this?
Note: even after performing the steps below this has to be done over again the next day.  What is the cause of this problem?

*'''[[ActiveHome USB Interface Unknown or Not Recognized en Español|Instrucciones en español]]'''

== Answer ==

If Windows tells you it has found an unknown device when you plug in the CM15A ActiveHome Pro Interface, please follow these steps:
*Disconnect the USB cable from the interface (CM15A).
*Unplug the interface from its electrical outlet.
*Remove the batteries from the interface.
*Reconnect the USB cable to it.
*Plug it back into an electrical outlet.
*Replace its batteries.


After this, Windows should correctly detect the interface. If Windows does not detect it, please try using a different USB A-B cable; most USB printers use the same cable. You can also try [[ActiveHome Pro Reinstallation|reinstalling ActiveHome Pro]].


=== Related Articles ===

[[Request New ActiveHome Pro Download]]

[[ActiveHome Pro Installation Asks for Disk]]


[[category: Configuration]]
[[category: Frequently asked questions]]
[[category: Software]]	
[[category: Troubleshooting]]