View source for Problems Opening Sentinel Remote Viewer

==Question==

'''When I go to gate.x10.com, I see the broken image icon and I can't access the Sentinel Control Center controls.'''

==Answer==

There are three possible reasons that this issue may arise:
*Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
*Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
*Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Sentinel Control Center Remote application. Even though it runs in your web browser, Sentinel Control Center Remote installs a small program on your computer.

===Related Articles===

[[Using Sentinel with Firewall or Proxy Server]]



[[Category:troubleshooting]]