Difference between revisions of "Problems Opening PTP Remote Viewer"
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There are three possible reasons that this issue may arise: | There are three possible reasons that this issue may arise: | ||
| − | *Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view [control.x10.com]. | + | *Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view [http://control.x10.com control.x10.com]. |
| − | *Are ActiveX controls enabled in your web browser? This is necessary for accessing images through [control.x10.com]. | + | *Are ActiveX controls enabled in your web browser? This is necessary for accessing images through [http://control.x10.com control.x10.com]. |
*Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer. | *Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer. | ||
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[[Using Vanguard with Firewall or Proxy Server]] | [[Using Vanguard with Firewall or Proxy Server]] | ||
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[[Category:troubleshooting]] | [[Category:troubleshooting]] | ||
Latest revision as of 18:21, 28 May 2014
Question
When I go to control.x10.com, I see the broken image icon and I can't access the Pan Tilt Pro controls.
Answer
There are three possible reasons that this issue may arise:
- Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view control.x10.com.
- Are ActiveX controls enabled in your web browser? This is necessary for accessing images through control.x10.com.
- Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer.