Difference between revisions of "Problems Opening PTP Remote Viewer"

Revision as of 20:37, 10 January 2007

When I go to control.x10.com, I see the broken image icon and I can't access the Pan Tilt Pro controls.

There are three possible reasons that this issue may arise:

Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view [control.x10.com].
Are ActiveX controls enabled in your web browser? This is necessary for accessing images through [control.x10.com].
Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer.

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 There are three possible reasons that this issue may arise:
-*Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view control.x10.com.
+*Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view [control.x10.com].
-*Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
+*Are ActiveX controls enabled in your web browser? This is necessary for accessing images through [control.x10.com].
 *Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer.