Difference between revisions of "MJPEG Cameras Are Vertical in Multi-Device Mode"

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==Answer==
 
==Answer==
  
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If your cameras are showing vertically while in multi-device grid view, you may need to change your browser mode in order to see them in a normal, horizontal, grid view format.  
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If your cameras are showing vertically while in the multi-device grid view, you may need to enable the "Compatibility View" mode in Internet Explorer 10.
  
 
'''1. Open your camera in Internet Explorer 10 and choose the "Active X mode" sign in option'''  
 
'''1. Open your camera in Internet Explorer 10 and choose the "Active X mode" sign in option'''  
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[[Image:Step 1.PNG]]
 
[[Image:Step 1.PNG]]
  
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'''2. Click on "Tools" and then "F12 Developer Tools"'''
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'''2. Towards the top of the page you will see the "Compatibility View" control icon. Click on that icon '''
  
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[[Image:Step 2.jpg]]
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[[Image:Click compatability view.png]]
  
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'''3. At the bottom of your screen you will notice a panel of controls. In that panel click on "Browser Mode: IE10" and then select "Internet Explorer 9" and click the "X" to exit developer tools'''
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'''3. The browser will refresh itself and you will be redirected back to the green sign in screen. Click on the "Active X mode" sign in option.'''
  
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[[Image:Step 3.jpg]]
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[[Image:Comp view color change.png]]
  
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'''4. The browser will reload itself. Log in again using the "Active X mode" sign in option.'''
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'''4. Click on the grid view option to return to the multi-device view. Your cameras should now be in a normal, horizontal grid view format. Notice that the "Compatibility View" icon has changed to a darker shade of blue.'''
  
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* Now you will be able to use the camera in Internet Explorer 10 without the camera crashing. It is not always necessary to change the browser mode but it is recommended if any problems occur.  
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[[Image:Comp view color change.png]]
  
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[[Image:Step 4 in IE 9.JPG]]
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==Related Products==
  
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* If you are seeing a multi-view screen like the one below then you are still in IE 10 browser mode.
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*[[XX34A|AirSight (XX34A)]]
 +
*[[XX41A|AirSight (XX41A)]]
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*[[XX36A|AirSight Outdoor (XX36A)]]
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*[[XX42A|AirSight Outdoor (XX42A)]]
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*[[XX40A|AirSight PTZ (XX40A)]]
  
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[[Image:Step 4 in IE 10.jpg]]
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==Related Articles==
 +
 
 +
*[[What do I do if ActiveX is blocked in I.E]]
 +
*[[ActiveX Setup for MJPEG AirSight]]
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*[[Recording and Talk Options]]
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*[[Airsight Camera Multi-Device Settings]]
  
 
==Related Products==
 
==Related Products==

Revision as of 16:48, 15 March 2013

Question

Why are my cameras showing vertically when viewing the multi-device mode in IE10?


Answer

If your cameras are showing vertically while in the multi-device grid view, you may need to enable the "Compatibility View" mode in Internet Explorer 10.

1. Open your camera in Internet Explorer 10 and choose the "Active X mode" sign in option

Step 1.PNG

2. Towards the top of the page you will see the "Compatibility View" control icon. Click on that icon

Click compatability view.png

3. The browser will refresh itself and you will be redirected back to the green sign in screen. Click on the "Active X mode" sign in option.

Comp view color change.png

4. Click on the grid view option to return to the multi-device view. Your cameras should now be in a normal, horizontal grid view format. Notice that the "Compatibility View" icon has changed to a darker shade of blue.

Comp view color change.png

Related Products

Related Articles

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