Difference between revisions of "Updating Firmware for XX51A"
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==Question== | ==Question== | ||
| − | '''How do I update the firmware on my AirSight Indoor | + | '''How do I update the firmware on my AirSight Indoor P2P (XX51A) camera?''' |
==Answer== | ==Answer== | ||
| − | ''' | + | To get the firmware files, please email [mailto:support@x10.com support@x10.com]. |
| + | |||
| + | In that email, let us know your order number, which camera you want firmware for, what problem you are having, what other steps you have taken to resolve this issue, and why you think a firmware update will resolve your problem. Once we receive this email, we will send your firmware out as an attachment(s) to our reply to your email. | ||
| + | |||
| + | *Save the attachment(s) to your hard drive. | ||
| + | |||
| + | |||
| + | '''If more than one attachment was sent to you it is critical that you update the FIRMWARE FIRST then update the Web UI''' | ||
'''You must ''keep the camera powered on'' during the whole update process!''' | '''You must ''keep the camera powered on'' during the whole update process!''' | ||
| Line 15: | Line 22: | ||
| − | *'''Before''' doing an upgrade via | + | *'''Before''' doing an upgrade via your IE browser, please make sure the [http://www.authinx.com/manuals/airsight/IPTool.rar '''IP Camera Tool'''] can find the camera’s IP address. |
| + | |||
| + | *Next, log into the camera via an '''Internet Explorer''' web browser - If you are unsure how to do that click [[MJPEG via IE| '''here''']]. | ||
| − | * | + | *Go into the '''Multi-Device menu''', then select '''Upgrade Device Firmware'''. |
| − | * | + | *Click the '''first''' Browse button, for "'''Upgrade Device Firmware'''" then navigate to the location where you downloaded the Device Firmware file. |
| − | * | + | *Click '''OK''', then click '''Submit'''. |
| − | *Wait a few moments and you will see "'''The device is rebooting. Don't shutdown it's power. Please wait...'''" | + | *'''Wait''' a few moments and you will see "'''The device is rebooting. Don't shutdown it's power. Please wait... 45'''" |
| − | *Wait a few minutes for the camera to FULLY reboot. | + | *Wait a few minutes for the camera to '''FULLY''' reboot. |
| − | *Once the device firmware has been updated, go back into Upgrade Device Firmware and update the Web UI. | + | *Once the device firmware has been updated, and you were sent a second attachment, go back into Upgrade Device Firmware and update the Web UI. |
Latest revision as of 00:01, 12 June 2014
Question
How do I update the firmware on my AirSight Indoor P2P (XX51A) camera?
Answer
To get the firmware files, please email support@x10.com.
In that email, let us know your order number, which camera you want firmware for, what problem you are having, what other steps you have taken to resolve this issue, and why you think a firmware update will resolve your problem. Once we receive this email, we will send your firmware out as an attachment(s) to our reply to your email.
- Save the attachment(s) to your hard drive.
If more than one attachment was sent to you it is critical that you update the FIRMWARE FIRST then update the Web UI
You must keep the camera powered on during the whole update process!
X10 strongly recommends that you do the firmware update over a wired Ethernet connection.
We will not cover return shipping on warranty returns for cameras that are disabled by incorrectly updated firmware.
- Before doing an upgrade via your IE browser, please make sure the IP Camera Tool can find the camera’s IP address.
- Next, log into the camera via an Internet Explorer web browser - If you are unsure how to do that click here.
- Go into the Multi-Device menu, then select Upgrade Device Firmware.
- Click the first Browse button, for "Upgrade Device Firmware" then navigate to the location where you downloaded the Device Firmware file.
- Click OK, then click Submit.
- Wait a few moments and you will see "The device is rebooting. Don't shutdown it's power. Please wait... 45"
- Wait a few minutes for the camera to FULLY reboot.
- Once the device firmware has been updated, and you were sent a second attachment, go back into Upgrade Device Firmware and update the Web UI.