Difference between revisions of "Improving PTZ Control Range With CM19A"
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*Position the CM19A as high as possible on the wall, and as far away from your computer as possible. | *Position the CM19A as high as possible on the wall, and as far away from your computer as possible. | ||
| + | |||
*Hold your remote control right next to the CM19A and see if it can still move the cameras. | *Hold your remote control right next to the CM19A and see if it can still move the cameras. | ||
| − | *Use a USB extension cable to | + | |
| + | *Use a USB extension cable to re-position the CM19A further away from the computer. | ||
[[Category:troubleshooting]] | [[Category:troubleshooting]] | ||
Revision as of 21:29, 15 May 2014
Question
Why can I pan and tilt my cameras from my remote, but not from my computer?
Answer
If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.
Your USB Transceiver (CM19A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try:
- Position the CM19A as high as possible on the wall, and as far away from your computer as possible.
- Hold your remote control right next to the CM19A and see if it can still move the cameras.
- Use a USB extension cable to re-position the CM19A further away from the computer.