Difference between revisions of "Default P2P Log-in Password Issues"
X10douglas (talk | contribs) |
|||
| Line 6: | Line 6: | ||
= Answer = | = Answer = | ||
| − | There are a small number of Airsight HD cameras with passwords that differ from the default password specified in the manufacturer's user manual. If your camera's password differs from the default listed in the manual while it is still set to factory defaults please email support@x10.com | + | There are a small number of Airsight HD cameras with passwords that differ from the default password specified in the manufacturer's user manual. If your camera's password differs from the default listed in the manual while it is still set to factory defaults please email support@x10.com. We will provide you with the correct password for your camera. |
= Password Request Requirements = | = Password Request Requirements = | ||
| Line 12: | Line 12: | ||
To request your password we will need the DDNS address. The DDNS address will be printed to a sticker located on the bottom of your camera. We will need all of the DDNS addresses for each camera with a password error. | To request your password we will need the DDNS address. The DDNS address will be printed to a sticker located on the bottom of your camera. We will need all of the DDNS addresses for each camera with a password error. | ||
| − | To submit your request please email our support team at Support@x10.com | + | To submit your request please email our support team at Support@x10.com. |
| − | |||
| − | |||
Latest revision as of 23:06, 12 May 2014
Question
When I try to log into my camera on my smart phone with the P2P app it will not accept the default password.
Answer
There are a small number of Airsight HD cameras with passwords that differ from the default password specified in the manufacturer's user manual. If your camera's password differs from the default listed in the manual while it is still set to factory defaults please email support@x10.com. We will provide you with the correct password for your camera.
Password Request Requirements
To request your password we will need the DDNS address. The DDNS address will be printed to a sticker located on the bottom of your camera. We will need all of the DDNS addresses for each camera with a password error.
To submit your request please email our support team at Support@x10.com.