Problems Opening PTP Remote Viewer

From X10Wiki
Revision as of 20:37, 10 January 2007 by Ericb (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Question

When I go to control.x10.com, I see the broken image icon and I can't access the Pan Tilt Pro controls.

Answer

There are three possible reasons that this issue may arise:

  • Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view control.x10.com.
  • Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
  • Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer.

Related Articles

Using Vanguard with Firewall or Proxy Server

Key Topics: firewall, proxy, port

Relates to: VK74A, CR14A, SW21A, VA11A, CM19A

Retrieved from "https://kbase.x10.com/index.php?title=Problems_Opening_PTP_Remote_Viewer&oldid=4126"