'rundllasapp has encountered an error and needs to close'

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Revision as of 00:40, 29 May 2014 by X10douglas (talk | contribs)
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Question

When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close."

Answer

If the software runs but you see that error sometimes:

  • Go to Options | Snapshots and change image storage frequency to record less often than every 5 seconds.


There are two other things that you can try if you receive this error:

  • First, make sure that all of your X10 software is closed.
  • Open up My Computer and go to the local drive C.
  • Once there, look for the directory labeled "My Images."
  • Right-click on the directory, and select the option 'Rename.'
  • Change the name to something other than it is currently; "My Images Temp" will suffice.

Then try to open the Vanguard software again.

If that does not fix the issue, please reinstall Vanguard.

  1. Go to Control Panel | Add/Remove Programs and click on the ‘Add/Remove’ button for Vanguard. Note: You may receive a message saying "Could Not Find Install.Log." If you get this, delete the folder at C:\Program Files\Vanguard. Run the Vanguard installer again, and repeat Step #1.
  2. A window will pop up asking if you would like to do an ‘Automatic’ or ‘Custom’ uninstall. Select ‘Custom.’
  3. Click on the ‘Select all’ button, and then the ‘next’ button on every screen in the Uninstall Wizard.
  4. Click ‘Finish.’ Repeat steps 1-4 for X-Ray Vision, X10 Hardware, and any other X10 software installed.
  5. Reboot the computer.
  6. Go to My computer | C: | Program files | Common files.
  7. Delete the ‘X10’ folder. If you receive a message that states you cannot delete this folder, go to step 8. If you can delete it, go to step 12.
  8. Press the Crtl, Alt, and Del buttons on your keyboard at the same time to bring up Task Manager.
  9. Click on Processes. End process for x10net.exe.
  10. Delete the ‘X10’ folder in the ‘Common Files’ folder.
  11. If this does not work, reboot the computer and repeatedly press F8 while it loads to bring up the Safe Mode menu. Boot into Safe Mode and delete the ‘X10’ folder in the ‘Common Files’ folder.
  12. Reboot the computer.
  13. Disconnect your VA11A Video Capture Adapter.
  14. Install the Vanguard software and plug in the VA11A when prompted.
  15. Reboot the computer again.
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