Problems Opening Sentinel Remote Viewer

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Question

When I go to gate.x10.com, I see the broken image icon and I can't access the Sentinel Control Center controls.

Answer

There are three possible reasons that this issue may arise:

  • Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
  • Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
  • Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Sentinel Control Center Remote application. Even though it runs in your web browser, Sentinel Control Center Remote installs a small program on your computer.

Related Articles

Using Sentinel with Firewall or Proxy Server

Key Topics: firewall, proxy, port

Relates to: VK77A, XC21A, XC21B, CR15A, SW26A, VA11A, CM19A

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