Problems Opening Remote Viewer

Question

When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.

There are three possible reasons that this issue may arise:

Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view http://gate.x10.com/.
Are ActiveX controls enabled in your web browser? This is necessary for accessing images through http://gate.x10.com/.
Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.