Difference between revisions of "'rundllasapp has encountered an error and needs to close Sentinel'"
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== Question == | == Question == | ||
− | When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close." | + | '''When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close."''' |
== Answer == | == Answer == | ||
− | |||
− | + | '''If the software runs but you see that error sometimes:''' | |
− | If that does not fix the issue, uninstall your X10 software, and remove the directory in which that rundllasapp program runs. | + | *Go to '''Options | Snapshots''' and change image storage frequency to record less often than every 5 seconds. |
+ | |||
+ | |||
+ | |||
+ | '''If that doesn't resolve your issue try the following:''' | ||
+ | |||
+ | *First, make sure that all of your X10 software is closed. | ||
+ | |||
+ | *Open up My Computer and go to the local drive C. | ||
+ | |||
+ | *Once there, look for the directory labeled "My Images." | ||
+ | |||
+ | *Right-click on the directory, and select the option 'Rename.' | ||
+ | |||
+ | *Change the name to something other than it is currently; "My Images Temp" will suffice. | ||
+ | |||
+ | *Try to open the Sentinel software again. | ||
+ | |||
+ | |||
+ | |||
+ | '''If that does not fix the issue, uninstall your X10 software, and remove the directory in which that rundllasapp program runs.''' | ||
+ | |||
+ | *That directory is '''C:\Program Files\Common Files\x10'''. | ||
+ | |||
+ | *'''You also need to end the X10nets process.''' To do this, press '''Ctrl+Alt+Del''' at the same time to bring up your computer's '''Task Manager'''. If X10nets is running, select it from the list and click on '''End Process'''. | ||
+ | |||
+ | *Now, [[Sentinel Reinstallation|reinstall]] the Sentinel software. | ||
[[category: Software]] | [[category: Software]] |
Latest revision as of 00:50, 29 May 2014
Question
When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close."
Answer
If the software runs but you see that error sometimes:
- Go to Options | Snapshots and change image storage frequency to record less often than every 5 seconds.
If that doesn't resolve your issue try the following:
- First, make sure that all of your X10 software is closed.
- Open up My Computer and go to the local drive C.
- Once there, look for the directory labeled "My Images."
- Right-click on the directory, and select the option 'Rename.'
- Change the name to something other than it is currently; "My Images Temp" will suffice.
- Try to open the Sentinel software again.
If that does not fix the issue, uninstall your X10 software, and remove the directory in which that rundllasapp program runs.
- That directory is C:\Program Files\Common Files\x10.
- You also need to end the X10nets process. To do this, press Ctrl+Alt+Del at the same time to bring up your computer's Task Manager. If X10nets is running, select it from the list and click on End Process.
- Now, reinstall the Sentinel software.